Services
Support - Networking - Management
Keeping your business as effient as possible
Supporting your IT network
Our support services are designed to be as simple for your business as possible
We have an hourly rate for all the work we do, whether its;
We have three price tiers;
- Technical support,
- Installation of a network
- Network management
- Onsite
- Remote and offsite
- Telephone
Support
If you are experiencing technical problems you can contact us to deal with your IT systems for example, a desktop, a server or a slow network
You can choose what we work on, we are happy to work with your current suppliers or services providers.
We don’t talk technical jargon.
Networking
As your business grows you may need additional PCs on your network, or maybe an upgrade to your current network infrastructure.
There are several types of networks to choose from; traditional wired networks, Wifi, Mesh or Powerline. You may need a mixture of more that one type to get the most out of your network.
We will assess your current situation and provide you with the best outcome to suit your budget and requirements.
Network Management
If you require a more hands on approach to your IT system then we can fully manage your network. This again goes as far as you would like us to, we will still work with any services providers or suppliers you have but it is much easier when most services run through ourselves
As part of managing your network we will take care of updates, create a database of your current hardware and software, make recommendations of upgrades in accordance with your annual IT budget as well as taking part in any IT meetings as necessary.
What suits your business best?
In Contract
We charge an annual fee of £300 + VAT.
Here you will benefit from a reduced hourly rate
This is deal if you have a large network and you expect to use us regularly
Out of Contract
You can contact us whenever you like, there is no fixed term
This is ideal if you have a smaller network and expect to contact us only when you need us
In both cases
In both circumstances, we invoice monthly in arrears and provide you with a service report, describing what work we did and what hours taken
Prices
Service
Onsite
Remote
Offsite
Telephone
In contract
£60 per hour
£45 per hour
£45 per hour
£5 per 10 mins
Out of contract
£75 per hour
£55 per hour
£55 per hour
£5 per 10 mins
All prices exclude VAT at the prevailing rate
Onsite
This covers any work done on your business premises. We charge a minimum of two hours and then in increments of 15 mins
Offsite
We carry out work in our premises, this could be repairing a PC or conducting research on you behalf as well and answering email enquiries
Remote
Wherever possible we work by connecting to your network remotely from our premises. This keeps the cost down for you and allows us to work around your busy schedule.
Telephone
Sometimes it is necessary to provide technical support over the phone